Major or Large Appliances
For all damaged or faulty goods, in the first instance please call the manufacturer or supplier as per the product warranty information. If you have any difficulties with the manufacturer or supplier, please do not hesitate to contact us at email@example.com to resolve your issue.
Small Appliances – Damaged on Arrival
Please email Customer Service on firstname.lastname@example.org within 24 hours of receipt if your goods are damaged / DOA Home Concept will pay the cost of returning DOA items. Customer Service will email an Australia Post Return Label to enable the goods to be returned then exchanged or refunded. Goods must be returned complete in their original packaging. You will need to attach the label and take the goods to the Post Office for despatch.
Replacements cannot be dispatched until damaged goods are received. Home Concept will not be responsible for additional damage during the return process.
Please allow up to 10 days turnaround for the replacement of damaged goods (longer for WA and remote areas).
Please note – goods that are deemed not to be damaged/ DOA will either be returned to you at your cost, or refunded net of the cost of return and a restocking fee. As such, please be careful to fully test the product prior to requesting a return.